CLERIVY — Shipping Policy

1. Where we ship

We currently ship only to addresses in the contiguous United States (the 48 contiguous states and Washington, D.C.). Orders are shipped from our fulfillment center in the United States.

• We do not currently ship to Alaska, Hawaii, U.S. territories (such as Puerto Rico, Guam, and the U.S. Virgin Islands), APO/FPO/DPO military addresses, or addresses outside the United States.
• We ship to street addresses only and cannot ship to PO Boxes. If you enter a PO Box, we will contact you for a street address before your order ships, and the processing time starts when we receive it. If we do not receive a street address within 7 days after we contact you, we will cancel the order and refund it in full within 7 business days.

2. Shipping rates

The order subtotal is calculated after discounts and before taxes and shipping. The same rates apply to all addresses we ship to. Free shipping on orders of $60 or more is conditional: if you return all or part of a free-shipping order because you changed your mind, the $6.99 standard shipping fee that was waived is deducted from your refund, in addition to the return label fee (see Section 4 of our Refund & Return Policy). This deduction does not apply to damaged, defective, or incorrect items.

3. Processing time

Orders are processed Monday through Friday, excluding U.S. federal holidays. Please allow 1–3 business days for your order to be packed and handed to the carrier. Orders placed on weekends or holidays are processed on the next business day. During sales, product launches, and holiday periods, we may show a longer processing time on the product page or at checkout before you place your order; if we do, that longer time applies to your order.

If we cannot ship your order within the processing time that applies to it, we will email you before that time runs out with a revised shipping date, or the reason for the delay if we cannot give one, and the option to cancel your order for a full refund. You can cancel by replying to that email. If the revised date is no more than 30 days after the end of the original processing time and you do not cancel, we will treat you as agreeing to wait until that revised date. If the revised date is later than that, or we cannot give one, we will cancel and refund the items that have not shipped unless, within 30 days after the end of the original processing time, we ship them or you tell us that you agree to wait. If we then cannot ship by a date you agreed to, or were treated as agreeing to, we will email you before that date with a new shipping date or tell you that we cannot give one, and we will cancel and refund the items that have not shipped unless you tell us before that date that you agree to wait longer. We do not treat a lack of reply as agreement to a further delay. If you agree to wait without a definite shipping date, you may cancel at any time before your order ships. Refunds for cancelled orders are issued within 7 business days.

4. Delivery time

Standard shipping typically arrives 3–8 business days after your order ships, depending on your location. Delivery times are estimates provided by the carrier and are not guaranteed. Shipments are carried by major carriers such as UPS, USPS, or FedEx; the carrier for your order is shown in your shipping confirmation.

5. Orders shipped in more than one package

We usually ship each order in one package. If we need to ship your order in more than one package, for example because an item is temporarily unavailable, we will not charge any additional shipping fee, and we will email you a shipping confirmation with tracking information for each package. You are never charged more than the order total shown at checkout. If any item cannot ship within the processing time in Section 3, we will email you as described there, and you may cancel that item, or the whole order, for a refund.

6. Tracking

When your order ships, we will email you a shipping confirmation with a tracking number. Tracking information may take up to 24 hours to update after the carrier receives the package. You can also view your order status in your account on clerivy.com.

7. Address accuracy

Please make sure your shipping address is complete and correct before placing your order. We are unable to change the address once an order has been processed. If a package is returned to us as undeliverable because the address you provided was incorrect or incomplete, we will email you. You may choose to have the order reshipped, in which case we will tell you the reshipping cost before charging it, or to receive a refund of the amount you paid for the order, less the original shipping fee you paid (or $6.99 for a free-shipping order). If you do not reply within 14 days, we will issue that refund.

8. Lost, delayed, or damaged shipments

If your tracking shows no movement for more than 7 business days, or your package is marked as delivered but you have not received it, please contact us within 14 days after the latest estimated delivery date shown in your shipping confirmation or tracking so we can open a claim with the carrier.

• Lost in transit: if the carrier confirms that your package was lost, or tracking shows no movement for more than 7 business days and the carrier cannot locate the package, we will send a replacement at no cost or issue a full refund, including shipping.
• Marked as delivered but not received: please first check around your delivery location and with neighbors or your building's mail room, then contact us. We will open an investigation with the carrier. If the investigation shows that the package was not delivered to the address you provided, we will send a replacement or issue a full refund. If the investigation confirms that the package was delivered to that address, title and risk of loss had passed to you on delivery (see Section 6 of our Terms of Service), and we are unable to replace or refund it.
• Damaged in transit: please see Section 5 of our Refund & Return Policy and contact us within 14 days of delivery with photos of the package and the damaged item.

9. Taxes and duties

Prices on clerivy.com are shown and charged in U.S. dollars. Sales tax, where applicable, is calculated at checkout based on your shipping address and shown before you place your order. Because we ship only from within the United States to U.S. addresses, no customs duties or import fees apply. Because our card processor is located outside the United States, your card issuer may charge its own foreign transaction fee (see Section 5 of our Terms of Service).

10. Contact

Clerivy is operated by GUHADA Co., Ltd.

507, 45 Imae-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea 13567

Email: info@clerivy.com

Telephone: +82-2-2038-8823 (Republic of Korea, weekdays during Korea business hours)