CLERIVY — Refund & Return Policy

1. Return window

You may request a change-of-mind return within 14 days of the date your order was delivered, as recorded by the carrier. Change-of-mind return requests made after 14 days cannot be accepted. Damaged, defective, or incorrect items are covered by Section 5.

All returns must be approved before you ship anything back. Please contact us first (see Section 7). Packages sent without an approved return request may be refused and will not be refunded.

2. What can be returned

Because our products are personal-care items, we can only accept change-of-mind returns of products that are unopened and unused, with any factory seal intact, in the same condition in which you received them. Damaged, defective, or incorrect items are covered by Section 5.

The following are not eligible for return or refund:

• Products that have been opened, used, or unsealed, except as described in Section 5
• Products for which a change-of-mind return is requested more than 14 days after delivery
• Free gifts, samples, and promotional items, unless stated otherwise
• Products returned without an approved return request

If you experience irritation or another reaction after using a product, stop use and contact us at info@clerivy.com with your order number and the product involved. We will send you our reaction report form, which asks for your consent before you share details about your health, symptoms, or photos. We use these reports to review product safety and to make any reports required by law. Reporting a reaction does not by itself make an opened product eligible for return; if you believe the product was defective, see Section 5.

3. Exchanges

We do not offer exchanges for change of mind. If you would like a different product or pack size, please request a return and place a new order.

4. Deductions for change-of-mind returns

If you return a product because you changed your mind, you pay for return shipping, and the following amounts are deducted from, or not included in, your refund:

• Return label fee: We will email you a prepaid return label, and a flat return label fee of $6.99 per return is deducted from your refund.
• Original shipping: If you paid the standard shipping fee ($6.99), it is not refunded. If you did not pay a shipping fee because your order qualified for free shipping (orders of $60 or more), the $6.99 standard shipping fee that was waived at checkout is deducted from your refund. This applies whether you return all or only part of the order.

The original-shipping amount is applied only once per order, and deductions never exceed the amount being refunded. No other fees apply. Sale and discounted items can be returned on the same terms. Refunds are made to your original payment method; we do not issue store credit instead of a refund. You will need your order number to request a return.

Examples (product prices before sales tax, assuming a return label fee of $6.99):

• Free-shipping order: you paid $75.00 for products and return the whole order. Refund = $75.00 − $6.99 (return label) − $6.99 (waived shipping) = $61.02, plus the sales tax you paid on those products.
• Free-shipping order, partial return: you paid $75.00 for products and return one $20.00 item. Refund = $20.00 − $6.99 (return label) − $6.99 (waived shipping) = $6.02, plus the sales tax you paid on that item.
• Paid-shipping order: you paid $45.00 for products plus $6.99 shipping and return the whole order. Refund = $45.00 − $6.99 (return label) = $38.01, plus the sales tax you paid on those products. The $6.99 shipping fee you paid is not refunded.

5. Limited Warranty: damaged, defective, or incorrect items

This Limited Warranty is given by GUHADA Co., Ltd. (see Section 9 for our mailing address and telephone number) to the original purchaser and covers products ordered on clerivy.com.

If your order arrives damaged, defective, or different from what you ordered, please email info@clerivy.com within 14 days of delivery with your order number and include:

• A photo of the outer shipping box showing the shipping label
• A photo of all items in their original packaging
• A photo of the damaged or incorrect item

Please keep all products and packaging until we confirm the next step. Once we verify the issue, we will, at your choice, send a replacement of the affected item (if it is in stock) or refund the price you paid for the affected items, plus the sales tax on them and any shipping fee you paid for them, without any deduction. Refunds under this Section are issued within 10 business days after we confirm the issue, or after the item arrives at our fulfillment center if we ask you to return it. If we ask you to return the item, we will provide a prepaid return label and no shipping fees will be deducted. Damage to the outer shipping box alone, with the product intact, does not qualify. This Section does not limit any rights you have under applicable law, including any implied warranty, for a product that is defective. If you find a defect after the 14-day period that could not reasonably have been noticed earlier, these rights still apply; please contact us promptly after you discover it. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

6. Refunds

Refunds are issued after the returned package is received and inspected at our fulfillment center. Once approved, the refund is sent to your original payment method within 10 business days of the return arriving at our fulfillment center, and we will email you when it has been issued. Because our card processor is located outside the United States, your card issuer may take 2–3 weeks after that to show the refund on your statement.

Refunds cover the price you paid for the returned products (after any discount), less any deductions described in Section 4. We also refund the sales tax you paid on the returned products. Shipping fees are not refunded for change-of-mind returns. We refund the shipping fee you paid when an order is cancelled before it ships (whether by you or by us), when a package is lost in transit (see Section 8 of our Shipping Policy), or when items in your order are damaged, defective, or incorrect (Section 5).

7. How to request a return

• Email us at info@clerivy.com with your order number and the products you would like to return.
• Once your request is approved, we will email you a prepaid return label and instructions.
• Pack the products securely in their original packaging, attach the label, and drop the package off with the carrier named on the label within 7 days of receiving it. If you do not drop it off within 7 days, the label may expire and your return may be cancelled; please contact us if you need more time.
• We will email you when your return has been received and when your refund has been issued.

8. Order cancellations

Orders can be cancelled only before they have been shipped. To request a cancellation, email info@clerivy.com with your order number as soon as possible after placing your order. Because orders are processed quickly, we cannot guarantee that a cancellation request will be received in time. If we are able to cancel your order before it ships, we will refund the full amount, including shipping, to your original payment method within 7 business days. If your order has already shipped, please follow the return process above. If we cannot ship your order on time, you may cancel it for a full refund as described in Section 3 of our Shipping Policy.

9. Contact

Clerivy is operated by GUHADA Co., Ltd. 507, 45 Imae-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea 13567 Email: info@clerivy.com Telephone: +82-2-2038-8823 (Republic of Korea, weekdays during Korea business hours)

You can request a written copy of this policy at any time by emailing info@clerivy.com.